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505-427-3567
COMPUTER POLICY:
If you are not satisfied with your PC, we will accept returns within 7 days. You must contact us for a RMA form. You will be responsible for shipping costs. We will provide a discounted shipping label. The PC must be shipped back in the original packaging and be free from damage. A 20% restocking fee will be imposed based on the total original price of the PC or item. The buyer will be responsible for any items not returned and must cover replacement if necessary.
For custom orders: once the order is placed and paid for, full refunds may not be provided. Contact us immediately if you must cancel an order. At the sole discretion of PSC, we may cancel an order and impose a 20% restocking fee based on the cost of the components that must be canceled. After 24 hours from the invoice time, orders cannot be canceled. Orders that are in the process of being assembled are not refundable. Orders placed VIA financing are non-refundable.
You must be at least 18 years of age or older to purchase from this site and use our services. If you are under the age of 18, you may purchase under a parent or guardian's express consent and under their account and direct supervision. Pro Spec Computers, LLC does not guarantee performance of any system. Performance is suggested as a guide to help customers choose which model fits their needs best. Performance of games is based on many factors such as monitors, external cables, games, in game settings, and customer-chosen computer settings. Performance of editing and tasking is based on the customer's program and it's requirements from the manufacturer. It is the responsibility of the customer to ensure the product meets their specified needs. This includes checking hardware and software specifications to ensure it will suffice for the customer.
USB SOFTWARE POLICY:
Pro Spec Computers offers limited returns for USB software only in cases where defects are verified by our team. Please review the following terms carefully before initiating a return or warranty claim:
Defective Products:
Returns are accepted only if the USB software is found to have a verified defect. To initiate a return, you must contact Pro Spec Computers for an RMA (Return Merchandise Authorization) form. USB software must be shipped back in its original packaging, free from physical damage, and include all items received.
Verification of Defect:
Once the returned USB software is received, Pro Spec Computers will conduct an inspection to determine whether the issue is a defect or the result of user error. If a defect is verified, the customer may receive a replacement or repair at the discretion of Pro Spec Computers.
User Error:
If it is determined that the issue is due to user error, the customer will be subject to a 15% restocking fee based on the total cost of the USB software. In such cases, shipping charges will not be refunded, and the customer is responsible for all shipping costs associated with returning the item.
Shipping Responsibility:
The customer is responsible for shipping the item back to Pro Spec Computers. We recommend insuring the shipment, as Pro Spec Computers will not be responsible for any damage or loss incurred during shipping.
Important Notes:
By purchasing USB software from Pro Spec Computers, you agree to the terms outlined in this policy.
HARDWARE & COMPONENTS POLICY:
At Pro Spec Computers, we offer limited returns for computer components such as CPUs, GPUs, PSUs, SSDs, RAM, motherboards, cases, cables, and other parts. Please review the following terms:
Defective Products:
Returns are accepted only for defective components. Contact us within 48 hours of receiving the item to request a Return Merchandise Authorization (RMA). The item must be returned in its original packaging, free from physical damage, and include all original accessories.
Verification of Defect:
Once returned, Pro Spec Computers will inspect and test the component. If a defect is verified, we will provide a replacement or repair at our discretion. If the issue is determined to be user error or misuse, the customer may be subject to a 15% restocking fee, and shipping charges will not be refunded.
Non-Refundable Items:
All sales are final after 24 hours from the time of invoice. Orders that have been processed or shipped cannot be canceled. Improper installation, overclocking, or any damage caused by misuse will void the return.
Shipping Responsibility:
Customers are responsible for all return shipping costs. We recommend insuring the shipment, as Pro Spec Computers will not be liable for damage or loss during transit.
Warranty Terms:
By purchasing components from Pro Spec Computers, you agree to the terms of this policy.
Transaction Processing Fees:
For any canceled orders, a 6% transaction processing fee will be applied to cover the costs associated with payment and refund processing. This fee is non-refundable and applies regardless of whether the item has shipped or not.
WARRANTY POLICY:
RMA: Please contact us at the email or phone number listed above to start the RMA process.
You will receive a RMA form if your issue is warranty related.
Please note, without this form filled, we cannot process your RMA request.
Products that are sent without an RMA number will be refused.
WHAT IS COVERED: Pro Spec Computers warrants that the hardware products it sells are free from defects in materials and workmanship. This warranty also covers damage due to shipping of products to you. This warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, acts of third parties, acts of nature, negligent use, operator error, tampering, temperature or electrical stresses, damage or data loss due to a virus, trojan horse, worm, data or memory corruption to do such, improper removal or replacement of components or cables, alteration of the build from its original configuration, improper overclocking or undervolting, improper voltages, moisture, foreign objects, improper working conditions, high voltage surges, servicing not authorized by Pro Spec Computers, usage not in accordance to normal use, failure to perform preventative maintenance, including but not limited to backups, and problems caused by use of software, parts and components not supplied by Pro Spec Computers. This warranty does not cover software, external devices; accessories or other parts added to a Pro Spec Computers system after the system is shipped from Pro Spec Computers; or accessories or parts that are not installed in the Pro Spec Computers facility. Keyboards that are on the original sales invoice from Pro Spec Computers are covered; all other peripheral items such as monitors, keyboards, mice, and cables are not covered.
LENGTH OF WARRANTY: The workmanship warranty term for new desktop computer systems purchased from Pro Spec PC is (1) year beginning on the date of the sales invoice. Keyboards carry a (3) month warranty from the date of the sales invoice. See more details below.
DEAD ON ARRIVAL - REPLACEMENT POLICY: All builds are warrantied against DOA issues. This only applies to units that arrive in non-working condition within 24 hours of the delivery time. You must immediately contact us at sales@prospecpc.com or at 505-427-3567 to inform us of these issues, otherwise a claim may not be accepted. If we determine the unit is defective, you will be entitled to a replacement or refurbish at the discretion of Pro Spec Computers. Please note these claims can take some time to resolve with the shipping manufacturer. If your delivery was a local delivery, issues must be reported as stated above.
COMPUTERS: All computer builds carry manufacturer warranties on their individual components. These vary in term and coverage. The claim process will be resolved between Pro Spec Computers and the manufacturer if the defect is considered manufacturer error. If a claim is not able to be resolved, we will contact you with other solutions. PSC may need to be in possession of your product to process these claims.
This warranty covers only defects related to manufacturer failure, and will not cover any misuse or abuse by the customer, (see what is covered in the above section). In addition to the “what is covered” section above, if a computer is found to be dirty, stained, abused, neglected, or contain any signs of liquid damage or misuse, all warranties for workmanship and manufacturer error are void.
KEYBOARDS: All keyboard builds carry manufacturer warranties with varying terms and coverage. The claim process will be resolved between Pro Spec Computers and the manufacturer if the defect is considered manufacturer error. If a claim is not able to be resolved; we will contact you with other solutions. PSC may need to be in possession of your product to process these claims. This warranty covers only defects related to manufacturer failure, and will not cover any misuse or abuse by the customer, (see what is covered in the above section). In addition to the “what is covered section”, if keyboards are found to be dirty, stained, abused, neglected, or contain any signs of liquid damage or misuse, all warranties for workmanship and manufacturer error are void.
WORKMANSHIP: All Computers are covered by a (1) year workmanship warranty, and keyboards are covered by a (3) month workmanship warranty. This warranty includes defects strictly related to the assembly process. This warranty is up to the discretion of Pro Spec PC and is not a guarantee that all issues will be covered unless they can be proven that the issue in question was failure due to assembly by the technician. Refer to the “what is covered” section for details.Certainly!
USED COMPONENTS: At Pro Spec Computers, we may, at our discretion, incorporate used components into certain builds. These used components have undergone thorough testing and are guaranteed to be in working condition. However, it is important to note that the warranty for products containing used components may differ from our standard warranty. The specific warranty details for products with used components will be clearly stated on the product page for the respective item. Customers are encouraged to review the individual product pages for accurate and detailed warranty information pertaining to the used components included in their purchase. This approach allows us to provide cost-effective solutions while ensuring transparency about the warranty terms associated with products containing used components. If you have any questions or concerns regarding the warranty for a particular product, please do not hesitate to contact us for clarification.
TECH SUPPORT POLICY: Pro Spec Computers includes (90) days of technical support at no additional cost. This is not a guarantee that issues will be resolved. Issues will be handled at the discretion of Pro Spec Computers. Pro Spec Computers will not be held responsible for issues that cannot be resolved, or any issues caused by the consumer due to negligence, misuse, or abuse. We reserve the right to decline technical assistance at our discretion at any time and for any reason.
IF YOUR ISSUE IS UNDER COVERAGE: Upon Pro Spec Computer’s consent, we will repair or replace products returned, in their original or equivalent packaging, to Pro Spec Computer’s facility. To request warranty service, you must contact us within the applicable warranty period. In order to obtain a RMA you must first speak with a representative, we can be reached at the contact info above. We will then take you through the steps of obtaining an RMA if deemed necessary. Please have your invoice number, date of purchase, and a description of the problem ready when you call. Once your warranty period is verified and you have gone through all of the necessary trouble-shooting, Pro Spec Computers will then issue you an RMA number. The RMA number must be written clearly on the return label or the package will be refused. Products that are not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product; shipping charges prepaid and insure the shipment or accept the risk of loss or damage during shipment
WARRANTY RETURNS: Local pick ups within 20 miles are free. You must have your item packaged in the original box or similar and ready for pick up with all items exactly as sent to you. Contact us to obtain a discounted shipping label if you are outside of the local pick up area. Ship the product back to Pro Spec Computers in the original or equivalent packaging. Clearly mark the RMA number on the box for return, preferably directly below the company name, such as RMA-XXXXX. All returns for exchange or refund must be complete with all of the components, manuals, cables, and static bags, just as you received it. If the product is not returned in its entirety then you may be charged for the missing items. We recommend you back up any data before shipping your system. We- are not responsible for lost data.
REPAIR OF YOUR SYSTEM: Pro Spec Computers owns any and all parts removed from the repaired products. We use new and or reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If we repair or replace a product, the warranty term is not extended.
SHIPPING DAMAGE AND DISCREPANCIES: If you receive your order with incorrect or missing components, you must notify Pro Spec Computers within 24 hours of receipt. In the event of shipping damage, notify the shipping carrier immediately and request a damage report, and also notify Pro Spec Computers immediately at the contact info above.
PRO SPEC COMPUTERS SHALL NOT BE LIABLE BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT AND SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LIABILITY FOR PRODUCTS NOT AVAILABLE FOR USE, OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION WILL NOT APPLY TO YOU. WE WILL MAKE CONTACT TO START THE WARRANTY PROCESS IN A TIMELY MANNER IN ACCORDANCE WITH THE LAW (UNDER 30 DAYS).
NON-TRANSFERABLE WARRANTY:
Our warranty is non-transferable and applies only to the original purchaser. Any claims or repairs for products owned by a subsequent owner are the responsibility of that owner. Pro Spec Computers will offer repairs and services to third-party purchasers at our standard rates.
REMOTE ASSISTANCE:
By requesting remote assistance, you consent to Pro Spec Computers gaining full control of your computer for diagnostic and repair purposes. While we strive to resolve all issues, repairs are not guaranteed. Pro Spec Computers is not responsible for any data loss that may occur during remote assistance, and a data backup and restore point are highly recommended before connecting. A non-refundable minimum deposit of $25 is required to begin service, followed by a charge of $50 per hour for additional time. A 1-hour minimum will be billed upon completion of service.
SERVICE CHARGES:
- A $25 minimum service charge is applicable for all service calls and diagnostics.
2. Mobile Work and Off-Site Repairs:
- Mobile work (on-site repairs) incurs an additional fee of $50 per hour for the first hour and all subsequent hours. A 1-hour charge minimum will be applied for any work or consulting done.
3. Item Pickup and Transportation:
- It is recommended that for the best service, items be dropped off at our office location as some items may not be able to be repaired on site. Customers are responsible for noting the condition of their items before pickup. PSC assumes responsibility for the items once they are in their possession. To schedule a pickup, customers must contact Pro Spec Computers (PSC).
4. Payment Terms:
- Invoices for all services, including the $25 minimum service charge, mobile work, off-site repair fees, and any additional charges, must be paid in full before the return of repaired items to the customer.
5. Unresolved Issues:
- If an issue cannot be remedied, only a $25 fee will be charged. This applies if PSC is unable to repair or complete the device.
6. Local Taxes:
- Local taxes are applicable and will be added to the total service charges.
7. Liability:
-Pro Spec Computers (PSC) is not held responsible for pre-existing or unforeseen faults in devices during the repair process. We are not held responsible for any data loss. We recommend you have your data backed up before engaging in any repairs with (PSC). Data that is lost during the repair process may be un-recoverable.
8. Additional Terms:
- Any additional terms specific to services will be communicated and agreed upon between the customer and Pro Spec Computers before initiating the repair work.
By engaging with Pro Spec Computers' services, customers agree to abide by these terms and conditions.
These terms are subject to change at anytime without notice.
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